AI Coaching Workspace

Conversational coaching demo workspace.

This workspace is structured for client walkthroughs: realistic roleplay scenarios, AI coaching modules, and practical problem-solving practice in live voice sessions.

Review call historyOpen analyticsOpen V2 workspaceLaunch first scenario
Modules
8

2 mock patient scenarios, 3 coaching modules, and 2 skills modules.

Focus Areas
Onboarding + Support

Practice first-contact onboarding, escalations, and confidence-building coaching.

Delivery
Interactive

Each module runs as a guided voice session with practical coaching outcomes.

AI Coaching Tracks

Available modules

Each module opens directly into a guided voice flow tuned for onboarding quality, de-escalation skills, or problem-solving practice.

Mock Patient: New Customer Onboarding

Patient roleplay for first-time onboarding conversations

contact centre

The agent plays a new patient who is polite but anxious and curious. The trainee must onboard them with clarity, empathy, and confidence.

Primary audience

Front-desk staff, care coordinators, and onboarding specialists

Establish trust in the first 60 seconds
Set expectations around journey, timelines, and documentation
Close with clear next actions and patient confidence
Ready for customer demo
Launch scenario

Mock Patient: Upset with Repeated Rescheduling

De-escalation and service recovery under pressure

contact centre

The agent plays a senior executive who is angry about repeated appointment changes after signing up and demands a reliable resolution.

Primary audience

Support teams, appointment desk, and escalation handlers

Acknowledge emotion before offering solutions
Rebuild trust through ownership and transparent options
Convince the patient to accept the revised schedule
Ready for customer demo
Launch scenario

AI Coach: Learning to Communicate with New Patients

Coaching module for new-patient communication excellence

contact centre

A coaching-focused AI module helps learners practice the best way to communicate with new patients using empathy, structure, and clear next steps.

Primary audience

Team leads, QA coaches, and new joiners

Use a repeatable new-patient communication framework
Avoid overpromising while still sounding confident
Leave the learner feeling ready for live conversations
Ready for customer demo
Launch scenario

AI Coach: Learning to Deal with Emotionally Upset Patients

Coaching module for de-escalation, trust repair, and service recovery

contact centre

A targeted coach helps learners manage emotionally charged patient conversations without becoming defensive and with confidence across multiple scenarios.

Primary audience

Support executives, supervisors, and retention teams

Apply a practical de-escalation sequence under pressure
Convert complaints into collaborative resolution
Feel confident handling multiple emotionally charged scenarios
Ready for customer demo
Launch scenario

Standard Module: Creative Problem Solving

Frameworks for adaptable decisions in complex situations

contact centre

A standard training module that teaches structured creativity for resolving blockers in patient operations and support.

Primary audience

All customer-facing and operations teams

Use divergent-convergent thinking in real conversations
Generate options quickly during operational constraints
Select practical solutions with clear trade-off awareness
Ready for customer demo
Launch scenario

Standard Module: Advanced Vocabulary Skills

Confident word choice for professional and empathetic conversations

contact centre

A focused module to strengthen vocabulary range, tone control, and precise language for high-quality patient communication.

Primary audience

Support agents, quality teams, and communication trainers

Use advanced yet natural vocabulary without sounding scripted
Replace vague phrases with clear, high-impact language
Adapt tone and word choice based on patient context
Ready for customer demo
Launch scenario

AI Coach: Foundations of Communication

Foundations of communication powered by Kataliser Voice

contact centre

A dedicated Kataliser Voice module focused on communication fundamentals while other existing modules continue on Hume unchanged.

Primary audience

Pilot learners, QA leads, and integration stakeholders

Run end-to-end voice coaching with Kataliser Voice in production-like flow
Preserve call-history behavior and analytics tracking parity
Capture rollout insights before broader provider migration
Ready for customer demo
Launch scenario

AI Coach: Communication Coach

End-to-end coaching for clarity, empathy, and confidence

contact centre

A practical coaching module to improve listening, structured responses, and calm delivery in patient and stakeholder conversations.

Primary audience

New joiners, support teams, and team leads

Structure responses clearly under pressure
Demonstrate empathy while maintaining control of the call
Close conversations with clear next steps and confidence
Ready for customer demo
Launch scenario