AI coaching module

Mock Patient: Upset with Repeated Rescheduling

The agent plays a senior executive who is angry about repeated appointment changes after signing up and demands a reliable resolution.

Focus area

De-escalation and service recovery under pressure

Support teams, appointment desk, and escalation handlers

Session setup

This module is configured for realistic conversational practice.

Learners should focus on empathy, clarity, and confident handling of patient questions.

Complete the conversation and review outcomes to identify strengths and next coaching actions.

Checking sign-in

Confirming access for this live session.